Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
- All
- Pre Sale Questions
- Technical + Theme Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.novelafashion@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact.novelafashion@gmail.com.
You can always contact us for any return question at contact.novelafashion@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Technical + Theme Questions
Please click on https://novelafashion.com/account then click on "Register account" Please submit your name, email address and password to create your account.
Customers may change their password at any time. All you may need to do is please click on https://novelafashion.com/account/login#recover then select on “Forgot Your Password." Enter your registered email address in the provided box and follow the password reset link to change your password.
Please click on https://novelafashion.com/account/login#recover then click on "Forgot Your Password." Please submit your email address and follow the password reset link to change your password.
